Customer Service

Innovator Series

5f29db53-5408-4b9e-9c6b-a11eb5ea2a9a

16 min

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Jonathan Thompson, Head of Customer Services, Birmingham Hippodrome | Every single member of your front-of-house team should be delivering world-class service every day, living your brand values in their audience interactions, and thriving on the front line.

Customer Service? What’s It Good For? Absolutely EVERYTHING!

Jonathan Thompson

Head of Customer Services, Birmingham Hippodrome

Customer Service? What’s It Good For? Absolutely EVERYTHING!

5/18/2015

16 min

Outstanding customer service is at the core of enabling arts organizations to deliver on their broader mission.

Every single member of your front-of-house team should be delivering world-class service every day, living your brand values in their audience interactions, and thriving on the front line. In this Innovator Series talk, Jonathan discusses how the Hippodrome achieved their noted and distinguished level of customer service, what it entails day to day to maintain their high standards, and where the Hippodrome’s ambition might take them.

Jonathan Thompson

Jonathan Thompson

Head of Customer Services
Birmingham Hippodrome

Jonathan Thompson has worked in Customer Service for over 20 years, dealing with all sorts of challenges from the UK’s largest theme park to holiday-makers abroad.
At Birmingham Hippodrome, he and his team look after more than 500,000 paying visitors each year. 

As Head of Customer Services for the last 12 years, he has worked to increase service levels not only in his immediate Hospitality and Service Team, but also across the company. He believes that everyone is important and can make a valuable contribution from the Chief Executive and the Trustees, to casual workers, to volunteers and the cleaning team.

Topics

Customer Service