Business Strategy
Customer Service
Marketing
Audience Development
Innovator Series
d79c967c-c43b-43f4-ad74-48ce4284d923
21 min
https://edge.sitecorecloud.io/tessiturane75c3-tessituraneee12-development-6640/media/Images/Discover-Images/TIS-Featured-Media-Images/TIS-Sarah-Hunt-2015-Featured-768x465.jpg?h=464&iar=0&w=768
Sarah Hunt, Executive, Development and Audience Engagement, Arts Centre Melbourne | Since 2013, much of the focus and strategy at Arts Centre Melbourne has centered on understanding and enhancing the customer journey in all its incarnations, from ticket buyers to donors to resident companies, with impressive results.
Focusing on the Customer Journey: Back to Basics and Beyond

Executive, Development and Audience Engagement, Arts Centre Melbourne
Focusing on the Customer Journey: Back to Basics and Beyond
5/27/2015
21 min
Since 2013, much of the focus and strategy at Arts Centre Melbourne has centered on understanding and enhancing the customer journey in all its incarnations, from ticket buyers to donors to resident companies, with impressive results.
In this talk, Sarah shares the story of why and how this customer-centric direction developed, explains how new technology is enabling stronger connections and providing broader views of customers, and shares a few examples of how this focus is transforming the way the Centre operates, allowing it to more fully engage with its customers at all levels.
This talk was presented live at the Australia & New Zealand Tessitura Regional Users Conference (ANZTRUC) in Melbourne in April 2015.

Sarah Hunt
Executive, Development and Audience Engagement
Arts Centre Melbourne
Topics
Business Strategy
/Customer Service
/Marketing
/Audience Development